Customer Support Operator
Responsibilities
- Communicate with existing and new customers via chats, mails and calls;
- Update your knowledge of the product;
- Create issue reports and tasks, monitor their completion.
What we're looking for in a candidate
- A true team player;
- At least 6 months of experience working with clients in any field;
- Strong communication skills and a client-oriented mindset, with the ability to earn customer trust;
- Excellent written and verbal communication abilities;
- Upper-Intermediate or higher level of English, plus fluency in Russian;
- Confident PC user with fast typing skills;
- Ability to stay focused and perform well under pressure;
- Motivation for personal growth and continuous development.
What we offer
- Remote work;
- Competitive salary and bonuses;
- Fully covered sick leave and vacation;
- Work equipment provided;
- Schedule: 2/2 or 3/3 (12 hours, 15 shifts per month), also there are 6 night shifts per month;
- Benefit package (sports, healthcare, education);
- Team buildings;
- Everything you need to succeed, support for your ideas and initiatives!
How we hire
Recruiter Screen
Our recruiters carefully review your application and reach out to schedule the initial interview. Feel free to ask more about the role!
Hiring Manager Interview
Candidates selected undergo an interview where we discuss their skills, experience, and how they fit with corporate culture.
Assessment Task
Some candidates might complete a task to show their skills in action. Usually brief, these tasks respect your time.
Final Interview
This is the last step where you get feedback on your task and meet our department head.
Decision & Offer
We decide within 2 weeks and notify the chosen candidate with an offer to join us!